Information We Collect

When you sign up for our meal prep courses or contact us about our programs, we collect certain information. Here's what we gather and why:

We don't collect sensitive health information unless you voluntarily share dietary restrictions or allergies for course customization purposes.

How We Use Your Information

Your data serves specific purposes. We don't use it for anything beyond what's necessary to run our educational programs effectively.

Primary Uses

• Course Administration: Managing enrollments, sending course materials, tracking progress, and issuing completion certificates
• Communication: Sending updates about upcoming programs, responding to inquiries, and providing customer support
• Educational Content: Developing new courses based on student interests and improving existing programs
• Website Improvement: Analyzing how people use our site to make it more helpful and user-friendly

Data Sharing and Third Parties

Sometimes we need to share limited information with service providers who help us run our business. But we're careful about who gets access to your data.

Who We Share With

• Email Service Providers: We use email platforms to send course updates and newsletters. They only see the information necessary to deliver messages.
• Payment Processors: When you pay for a course, payment information goes through secure processors. We don't store your credit card details.
• Learning Management Systems: Course platforms host our educational content and track your progress within the programs.
• Website Analytics: Tools like analytics services help us understand how people use our website, but we anonymize this data when possible.

All our service providers are required to protect your information and can only use it for the specific services they provide to us. We verify their security practices before working with them.

Legal Requirements

We may disclose your information if required by Canadian law, court order, or government regulation. We'll notify you about such requests unless legally prohibited from doing so.

Your Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights:

• Access Your Data: Request a copy of all personal information we hold about you. We'll provide this within 30 days.
• Correct Inaccuracies: Ask us to update or correct any information that's wrong or outdated.
• Request Deletion: Ask us to delete your personal information, subject to legal retention requirements.
• Withdraw Consent: Opt out of marketing communications or withdraw consent for certain data uses.
• Data Portability: Request your information in a commonly used electronic format.
• Lodge a Complaint: Contact the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information.

Data Security Measures

Protecting your information is something we take seriously. Here's how we keep your data secure:

• Encryption: All data transmitted between your browser and our servers uses SSL/TLS encryption
• Access Controls: Only authorized team members can access personal information, and only when necessary
• Regular Updates: We keep our systems and security measures up to date with current best practices
• Secure Storage: Personal data is stored on secure servers with restricted access and regular backups
• Employee Training: Our team receives regular training on data protection and privacy practices

While we implement strong security measures, no system is completely foolproof. If we detect a data breach that affects your information, we'll notify you and the Privacy Commissioner within 72 hours, as required by Canadian law.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data:

Retention Periods

• Course Enrollment Records: Kept for 7 years after course completion for certification purposes and tax requirements
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated data kept indefinitely, but individual identifiers removed after 24 months
• Customer Support Correspondence: Maintained for 3 years to track service quality and resolve potential disputes
• Financial Records: Retained for 7 years as required by Canadian tax law

When we no longer need your information, we securely delete or anonymize it. You can request earlier deletion of certain data types—just reach out and we'll explain what's possible given legal requirements.

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. Here's what you should know:

Types of Cookies We Use

• Essential Cookies: Required for the website to work—like remembering your login session
• Performance Cookies: Help us understand how visitors use the site so we can make improvements
• Functionality Cookies: Remember your preferences and settings

You can control cookie settings through your browser. Blocking certain cookies might affect how the website works for you. Most browsers let you view and delete cookies individually.

Children's Privacy

Our meal prep courses are designed for adults. We don't knowingly collect personal information from anyone under 16 years old without parental consent.

If you're a parent and believe your child has provided us with personal information, contact us immediately. We'll delete the information from our systems within 48 hours of verification.

Changes to This Policy

We review this privacy policy regularly and update it as needed. The effective date at the top shows when we last revised it.

If we make significant changes that affect how we handle your personal information, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Continuing to use our services after changes become effective means you accept the updated policy. If you don't agree with the changes, you can request deletion of your account and personal information.